Frequently asked questions

Established in 2007, RAYBO operates factories in Shenzhen and Zhengzhou, China. We provide end-to-end turnkey services — including precision manufacturing, sales, lifetime technical support, and a 5-year warranty — with over 10,000 LED projects successfully delivered across 140+ countries.

Our primary export factory is located in Bao’an District, Shenzhen, Guangdong Province, China. — the heart of China’s LED industry cluster. We also operate a manufacturing and R&D base in Zhengzhou, complete with a dedicated service center.

RAYBO LED displays are engineered for DOOH, Rental & Staging, Retail, Stadiums, Corporate, Broadcast, Education, Transportation, Command Centers, Hospitality & Leisure, Public Spaces, and more.

Yes, visitors are warmly welcome! You can tour our factories, showrooms, and manufacturing facilities in Shenzhen and Zhengzhou to inspect our production, quality control, and 72-hour aging testing firsthand. For clients unable to travel, we also offer live online video factory tours.

RAYBO LED displays hold full international certifications, including UL, CE, FCC, CB, RoHS, KC, and more. Our ISO 9001-certified manufacturing ensures uncompromising safety, reliability, and smooth customs clearance for your LED projects.

Yes. We provide comprehensive OEM and ODM services — including custom cabinet design, dimensions, brand logo, packaging, and software configuration tailored to your project requirements. Supported by an experienced engineering team, we offer free CAD structural design, technical installation guidance, and lifetime after-sales support.

RAYBO is more than a manufacturer — we are a one-stop LED display solution partner. With nearly 20 years of manufacturing experience, an in-house engineering team of 10+, free CAD design, instant expert response, fast delivery, 72-hour aging test, a 5-year warranty, lifetime technical support, and factory-direct pricing, we deliver value at every step.

Yes. We build long-term partnerships with distributors, project contractors, and global business partners. Beyond the 5-year warranty, we offer lifetime technical support, annual inspection, on-site visits with technical support, and flexible OEM/ODM cooperation.

We recommend the best solution based on your application, installation area and size, brightness needs, and budget. Our engineers provide free CAD design and a tailored solution — send us your site details and we’ll deliver a complete proposal within minutes.

Yes. We offer full customization — screen size, aspect ratio, cabinet design, structure (curved, flexible, transparent, etc.), and installation solutions. Our in-house engineering team provides multiple options tailored to your site and usage.

Yes. Our engineering team provides free CAD drawings, structural layout plans, power and signal wiring diagrams, and installation guidance for every project, so you can evaluate and install with confidence.

It depends on the series, quantity, and customization level. In-stock standard products can ship in as fast as 3–5 days; large or custom projects typically take 2–4 weeks. We confirm the lead time before order confirmation so you can plan your installation in advance.

Our project handover service provides one-stop manufacturer support: steel structure design and installation, screen/power/control equipment installation, system debugging, testing and acceptance, plus routine maintenance training — delivering a fully operational screen, ready to run.

We support air freight, sea freight, rail, and door-to-door (DDP) delivery worldwide. We work with 3–5 reliable international logistics partners, each with 10+ years of experience and stable shipping channels, and recommend the most cost-effective option based on your location, quantity, and schedule.

Rental screens ship in professional flight cases; fixed-installation screens ship in reinforced, moisture-proof, shock-proof wooden crates that meet export standards. Every shipment is test-packed and inspected before leaving the factory.

Yes. We provide remote installation guidance, detailed manuals, and video tutorials for projects worldwide, and can dispatch engineers on site for projects that need installation.

When your team or local contractor lacks LED screen installation experience, or when the project requires professional acceptance testing, our certified installation team handles the entire process to ensure a correct and safe setup.

RAYBO provides complete screen installation, construction, and commissioning: installation of the screen, power distribution box, and control equipment; system debugging, testing, and acceptance; and training on routine maintenance. Steel structure materials and installation can be arranged separately if needed.

The RAYBO production team enforces strict quality control — from incoming material inspection and SMT assembly to module waterproofing. After a 72-hour aging and stress test, every display module undergoes per-pixel brightness and color calibration, full quality checks, and performance testing, followed by a final pre-shipment inspection. This ensures optimal display quality and stable performance for every screen. Third-party inspection by any authorized agency is welcome.

RAYBO offers a full range of LED display solutions: rental LED screens, fixed indoor and outdoor displays, fine-pitch and COB micro-pitch displays, LED posters, creative displays (curved, flexible, transparent), and outdoor advertising screens — ideal for stadiums, DOOH advertising, stage & live events, trade shows, meeting rooms, houses of worship, retail, transportation hubs, virtual production studios, and command & control centers.

We offer pixel pitches from fine-pitch indoor (P0.625–P2.5, including COB micro-pitch) to standard indoor (P1.5–P4) and outdoor (P1.25–P10). The ideal pitch depends on your viewing distance and content resolution.

Yes. Our outdoor series feature high brightness, IP65/IP66 dust and water protection, and weather-resistant cabinets built for sun, rain, and extreme environments such as beaches, deserts, and freezing regions. Certified outdoor solutions for your region are available on request.

With proper use and maintenance, RAYBO LED displays deliver stable performance for 100,000+ hours (typically 8–10+ years of daily use). This long lifespan is backed by our 5-year warranty on core components.

Yes. Many of our indoor and rental series support front maintenance (serviceable from the front of the screen), while fixed outdoor series typically support both front and rear maintenance. Your sales engineer will recommend the best configuration for your installation.

Our displays are compatible with mainstream professional control systems (e.g., NovaStar, Colorlight) for stable content management, with remote control, scheduled playback, and multi-screen synchronization available on request. Every system is configured and tested before shipment.

Yes. Every order includes essential spares such as backup modules, power supplies, and cables, plus mounting brackets, structural components, and installation hardware. All accessories are tested and matched to your configuration for smooth installation and easy replacement; additional spares can be arranged on request.

Every RAYBO LED project includes an industry-leading 5-year warranty and lifetime technical support, including remote technical guidance, express spare parts dispatch, and factory RMA repair. Strategic clients can also schedule annual online health checks and free technical training for their engineering teams.

Yes. We offer lifetime remote technical support via email, phone, WhatsApp, and live video calls — covering signal connection issues, software & parameter configurations, and module/power supply/receiving card troubleshooting.

Not necessarily. Our engineers evaluate each case and provide targeted solutions based on the issue:
1) Common issues are resolved immediately through remote video guidance.
2) For damaged modules or components, we prioritize dispatching replacement parts with step-by-step installation instructions, saving you turnaround time and international shipping costs.
3) For complex issues requiring factory repair, our engineers complete precision repair and full testing within 7 business days.

1) Visit https://www.rayboled.com/ and click “Contact” to reach the after-sales support form;
2) Fill out and submit the “Request Technical Support” form with your contact details, invoice number, and a brief description of the issue.
3) A dedicated RAYBO engineer will contact you to provide targeted troubleshooting.
4) If your components or display require factory repair, we will provide return shipping instructions.
5) Once received, our engineers will complete precision repair and testing within 7 business days, provide a video verification of the display running normally, and ship it back via the agreed shipping method.

Before a repair return, we provide transparent cost estimates from at least two international logistics providers based on your location, product weight, and volume, so you can choose the best option with full visibility.

The standard warranty excludes: damage caused by improper operation or failure to follow the user manual; damage resulting from rough handling, accidents, or force majeure events (e.g., earthquakes, fires, floods, or lightning strikes); damage caused by unauthorized disassembly or third-party repair; transit damage (which is covered by freight insurance); and normal LED brightness and color degradation over time. Specific terms are subject to the sales contract.

Yes. We strongly recommend scheduled preventive maintenance: join our client portal for installation guides, manuals, FAQ, and software updates; strategic clients can book regular online system inspections with our engineers; and annual inspection service keeps your screen running at peak performance.

After the 5-year warranty expires, repair services remain available at standard component cost and labor rates, with the client covering inbound/outbound shipping and applicable customs duties. RAYBO continues to provide lifetime remote technical support and long-term spare parts supply.