Technical Support & Services

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Full-Lifecycle Technical Support

The RAYBO Technical Team supports your LED display projects across every stage: free CAD design, certified installation guidance, remote technical commissioning, and on-site engineering dispatch when required. Every LED display is fully backed by an industry-leading 5-year warranty and lifetime technical support.

Free CAD Design

We deliver tailored CAD drawings, structural frame layouts, and complete power & signal wiring diagrams at zero cost. Simply provide your site specifications, and our technical team will return a turnkey design package.

Certified Installation

From step-by-step video tutorials and detailed manuals to live remote guidance, we ensure seamless screen assembly. For complex setups, certified installation engineers are available for worldwide on-site deployment.

Technical Commissioning

Every LED display is pre-configured and undergoes a rigorous 72-hour aging test before dispatch. Upon delivery, our technical team provides immediate remote commissioning until your system runs flawlessly.

5-Year Warranty

Backed by an industry-leading 5-year warranty and lifetime technical support, RAYBO engineers deliver dedicated after-sales care. For factory RMA service, we guarantee precision repair and testing within 7 business days.

Technical Resources

Browse our technical videos and blogs — you'll find practical, straightforward answers from the engineers who support your displays.

LED Display Software Settings Explained

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Read the Blog

Technical FAQ

What after-sales support do you provide for projects?

Every RAYBO LED project includes an industry-leading 5-year warranty and lifetime technical support, including remote technical guidance, express spare parts dispatch, and factory RMA repair. Strategic clients can also schedule annual online health checks and free technical training for their engineering teams.

Does RAYBO provide remote technical support?

Yes. We offer lifetime remote technical support via email, phone, WhatsApp, and live video calls — covering signal connection issues, software & parameter configurations, and module/power supply/receiving card troubleshooting.

Do I have to return a faulty LED display to the factory for repair?

Not necessarily. Our engineers evaluate each case and provide targeted solutions based on the issue:
1) Common issues are resolved immediately through remote video guidance.
2) For damaged modules or components, we prioritize dispatching replacement parts with step-by-step installation instructions, saving you turnaround time and international shipping costs.
3) For complex issues requiring factory repair, our engineers complete precision repair and full testing within 7 business days.

What is the process for after-sales repair services?

1) Fill out and submit the "Request After-Sales Support" form above with your contact details, invoice number, and a brief description of the issue.
2) A dedicated RAYBO engineer will contact you to provide targeted troubleshooting.
3) If your components or display require factory repair, we will provide return shipping instructions.
4) Once received, our engineers will complete precision repair and testing within 7 business days, provide a video verification of the display running normally, and ship it back via the agreed shipping method.

What is not covered by the warranty?

The standard warranty excludes: damage caused by improper operation or failure to follow the user manual; damage resulting from rough handling, accidents, or force majeure events (e.g., earthquakes, fires, floods, or lightning strikes); damage caused by unauthorized disassembly or third-party repair; transit damage (which is covered by freight insurance); and normal LED brightness and color degradation over time. Specific terms are subject to the sales contract.

What happens after the 5-year warranty period?

After the 5-year warranty expires, repair services remain available at standard component cost and labor rates, with the client covering inbound/outbound shipping and applicable customs duties. RAYBO continues to provide lifetime remote technical support and long-term spare parts supply.

Request Technical Support

Presales Support After-Sales Service

Have a technical question before you buy?

Technical Support Email: support@rayboled.com
Technical Phone / WhatsApp: +86 177 6166 7307

Request Presales Support

Every RAYBO LED display is backed by a 5-year warranty and dedicated repair services.

Technical Guidance

Video troubleshooting to resolve issues on-site.

Express Spare Parts

Genuine spare parts shipped directly.

Factory RMA Repair

Precision repair within 7 business days.

Request After-Sales Service

Request Technical Support

Every RAYBO LED display is backed by a 5-year warranty and lifetime technical support. Describe your issue, and our technical team will provide tailored support.

Request A Quote

Email: info@rayboled.com
WhatsApp: +86 13383842624
Address: 5th Floor, Building 6, Hongfa Jiateli High-tech Park, Bao'an District, Shenzhen, Guangdong Province, China